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5 Essential Questions to Ask Your Potential Roofing Contractor

May , 2023 | 6 min. read

By Nicole Corson

lightbulb on a post-it note depicting insightful questions pinned to a cork board

When it's time to hire a roofing contractor, it's important to choose one that you can trust to do the job right. But with so many companies out there, it can be challenging to know who to choose. 

We get it.

That's where asking the right questions comes in. By asking the right questions, you can help ensure that you hire a roofing contractor who will provide quality work and excellent service.

At RoofCrafters, we understand the importance of finding a trustworthy roofing company. With 30 years of experience, we've seen firsthand the importance of communication and quality. Now we want to help you by sharing our expertise.

In this article, we'll explore five questions that you should ask your potential roofing contractor before hiring them. By asking these questions, you will get a better understanding of the contractor's experience and approach. Hopefully, you'll be able to make a better-informed decision when choosing your next roofing contractor.

So, let's dive in and discover the top questions to ask your potential roofing contractor.

Communication During Construction


Will there be a direct line of communication during the project?

When it comes to a roofing project, communication is key. It's essential to have a direct line of communication with your contractor throughout the project. This is to ensure everything runs smoothly. Without clear communication, misunderstandings and errors can occur. 

hands holding a phone showing communication

To avoid this, it's important to look for a contractor who assigns a project manager to be your main point of contact. This person should be available to answer any questions or concerns you may have at any time. A reputable company understands the importance of communication. They'll ensure their clients have a direct line of communication during the entire project.

Good communication can also make the project run smoothly. A project manager who provides regular updates and progress reports can help keep you informed and provide peace of mind. This can make the entire process less stressful and help ensure that the final result meets your expectations.

Project Safety


What’s the plan for the project safety, management, and clean-up?

Your home is your sanctuary, and any construction work done on it must be carried out safely and securely. That's why it's crucial to ask your potential roofing contractor about their project safety and management plans.

roofers installing a shingle roof with safety gear on

Proper safety measures and clean-up protocols are essential. Ensure that the workers on your property are safe, and your property is protected during the construction process. A reputable roofing contractor will have a clear plan in place and be able to communicate it effectively to you.

When speaking to your potential contractor, ask about their safety policies. Learn the measures they'll take to protect your property. Proper safety measures can prevent accidents and damage to your property. 

A good contractor will have the necessary equipment and training to carry out the work safely. 

Additional Work Required


If additional work arises, how will they handle change orders?

When it comes to roofing projects, unexpected issues, and extra work can arise at any time. It's important to have a plan in place for how these situations will be handled.

torn up roof caused by a roof leak

As you talk to 2 - 3 potential companies, make sure to ask about their process for change orders and unexpected developments. Will they communicate with you regularly? Will they provide documentation supporting any additional work required?

Choose a contractor who is transparent and communicates with you. It also ensures that the project stays on track and is completed to your satisfaction.

A reputable company will prioritize clear and open communication with its clients. 

Paying the Final Invoice


What’s the close-out and invoicing process?

When it comes to paying for your roofing project, it's important to have a clear understanding of what's included in the final invoice. Reputable roofing contractors will be transparent about their pricing and invoicing process.

Guy sitting on a stack of giant coins reading a book learning how to protect his money

During the close-out process. You should expect a walk-through inspection with a quality control supervisor from the company. This is an opportunity to ensure that all work outlined in the contract has been completed to your satisfaction. Any extra costs should have been discussed and agreed upon before the walk-through and invoicing.

It's important to ask your potential contractor about their invoicing process and what's included in the final invoice. Be sure to review the contract carefully and ask questions you have before signing. This will help prevent any misunderstandings. It'll ensure that you're completely satisfied with the work completed on your home.

Post-Project Support


What happens if I have any issues after the walk-through and payment has been made?

After the completion of a roofing project, it's essential to know that you have the necessary support if anything goes wrong. You want to ensure that the contractor you hire provides you with peace of mind through their warranty and post-project support. If needed.

Are you covered after the work is done

When choosing a roofing contractor, it's important to ask about their post-project support. This includes their warranty and insurance claim policies. A reputable contractor should have a clear process for handling any issues that may arise after the job is completed.

Inquiring about their warranty and insurance policies can also give you a sense of how confident they are in their workmanship. You want a contractor who stands behind their work and is willing to make things right in the event of any issues.

Experienced contractors understand that mistakes can happen. They should be transparent about their post-project support policies. They will have a specific process in place for handling any issues or concerns that may come up after the job is done.

Reputable contractors should be transparent and have a clear process for handling any issues that may arise later on.

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Must-Ask Questions When Hiring a Roofing Contractor


In conclusion, hiring a roofing contractor can be a daunting task, but asking the right questions can make all the difference. By asking these 5 questions. You can ensure that you hire a reputable and trustworthy contractor who will provide quality work and excellent service. Remember, a little due diligence can go a long way in protecting your property and your investment. 

As a roofing company with over 30 years of experience, we at RoofCrafters understand the importance of these five questions and more. We want to make sure that our clients feel comfortable and confident in their choice. We're here to help answer any questions you may have along the way.  Don't hesitate to reach out to us. We are committed to providing quality services and open communication with our clients. 

Also feel free to download our hiring checklist. It's our way of helping make sure you get the protecting and peace of mind you deserve. 

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Nicole Corson

At RoofCrafters, our mission is to provide job opportunities for others to thrive and grow while making a meaningful impact within our communities.