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Who Is River City Claims?

May , 2024 | 6 min. read

By Payton Velez

downtown jacksonville fl

Picture this: you're knee-deep in a mess after your home takes a hit from a storm, or maybe there's some serious damage from a burst pipe. Who do you call? River City Claims, that's who. They're the ones who swoop in to make sure you're not left high and dry dealing with insurance headaches all by yourself.

With their knack for navigating the intricacies of insurance claims and their commitment to fighting for your rights, RoofCrafters thinks that they’re pretty much the superheroes of the insurance world. I mean, we do live in the Sunshine State, so we’re all pretty familiar with the havoc that Mother Nature can wreak upon us. Hello, hurricane season!

So, if you’re interested in learning more about how these amazing public adjusters can help ease your burdens, you’re in the right place. Stick around to learn more about River City Claims and public adjusters as a whole, as well as how the RoofCrafters team works closely with these advantageous adjusters!

Who Is River City Claims?

 

river city claims logo

So, who is River City Claims? This team consists of several licensed and bonded public adjusters, boasting a diverse range of expertise encompassing insurance claims, construction, business management, and HVAC. They emphasize their dedication to representing homeowners and business owners facing property damage, asserting their commitment to delivering value, expertise, and experience in every claim they handle.

Their message is clear: they prioritize the interests of their clients, not insurance companies. They express confidence in their ability to navigate insurance policies, estimate repair costs, and employ negotiation tactics to secure the maximum settlement entitled to their clients. River City Claims proudly operates in Florida as well as New Jersey, underscoring their regional reach and dedication to serving clients in these areas.

What Is a Public Adjuster?

 

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A Public Insurance Adjuster plays a vital role in assisting policyholders through the complexities of the insurance claim process following a covered loss. Those affiliated with the Florida Association of Public Insurance Adjusters (FAPIA) adhere strictly to a code of ethics and benefit from top-tier, public adjuster-focused continuing education programs nationwide. FAPIA members also have access to a wealth of resources to effectively support policyholders in managing their insurance claims.

In the State of Florida, there are three distinct types of licensed adjusters:

  • Insurance Company Adjuster: Employed by an insurance company, this adjuster represents the insurer's interests throughout the claims process. Their primary duty is to safeguard the insurance company's interests.

  • Independent Adjuster: Engaged by insurance companies, these adjusters work to represent the insurer's interests when dealing with policyholders and their losses. Their primary responsibility lies in protecting the insurer's interests.

  • Public Adjuster: Uniquely licensed by the State of Florida, a Public Adjuster is authorized to advocate for you, the insured. Their chief responsibility is to safeguard your interests in claims against losses with the insurance company.

How Do River City Claims Help Home and Business Owners?

 

Beautiful house in a neighborhood

Dealing with an insurance claim on your own, whether it's due to a burst pipe, hailstorm, fire, or anything else under the sun can be extremely overwhelming. At River City Claims, their Public Adjusters are dedicated to working for the policyholder. They manage your claim from beginning to end. Their main goal is to negotiate the highest settlement possible, providing their clients with the assurance that their claims have been handled with expertise and care.

On the flip side, commercial property claims often entail greater complexity compared to residential ones, demanding meticulous attention to detail and a deep understanding of commercial and business-oriented policies. At River City Claims, their team of Public Adjusters is dedicated to safeguarding their clients ' interests throughout the claims process.

They ensure that the position in the claim is fortified, strive for the best possible outcome, address necessary repairs, assess potential income interruptions, and offer guidance on safeguarding your investment for the future. With expertise spanning significant condominium losses, extensive marina losses, retail stores, office spaces, and warehouse losses, they’re well-equipped to handle diverse commercial challenges.

How Do River City Claims Help RoofCrafters?

 

River City Claims swiftly jumps into action to assist Roofcrafters in navigating their insurance claim process. Upon receiving a client's request after an inspection, they prioritize immediate involvement, often mobilizing within days, regardless of their schedule constraints. Their proactive approach involves pulling up insurance details, thoroughly reviewing policies, and offering referrals to other experts if necessary.

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Their ultimate aim is to secure the maximum compensation the client in need rightfully deserves. River City Claims empowers clients by leaving the initiative in their hands, ensuring they have the necessary support and guidance while taking charge of their claim process.

As a RoofCrafters estimator, when I personally encounter a complex insurance claim situation, Austin William Smith and John A. Vining from River City Claims step in promptly to provide invaluable support. They understand the urgency of the matter and make it a priority to get involved as soon as possible.

austin w smith and john a vining river city claims


Leveraging their expertise, they thoroughly examine the details, ensuring a comprehensive understanding of coverage and entitlements. Should any complexities arise beyond their scope, Austin and John are quick to refer my client to another qualified professional who can offer specialized assistance.

Most importantly, Austin and John believe in simply being a helpful aid to my clients throughout the process. While they take charge of the intricacies of the claim, they leave the decision-making in your hands. They provide guidance and support every step of the way, ensuring you feel informed and confident in your choices.

Choosing River City Claims as Your Licensed Public Adjuster

 

All in all, River City Claims doesn’t focus solely on just getting the job done, it's about getting it done right and with care. Whether it's sorting through insurance policies, coordinating repairs, or advocating for maximum compensation, they're there to take the weight off your shoulders. With their prompt response and dedicated support, you can trust River City Claims to have your back through every step of the process.

At RoofCrafters, we work closely with River City Claims, and can personally advocate for their amazing services. Insurance claims can be tricky, and if you’re in need of a roof repair or a replacement and are not sure where to even begin, be sure to contact Austin or John down below!

river city claims contact

Payton Velez

Meet Payton Velez, a devoted member of RoofCrafters, where teamwork and continuous education thrive. Beyond roofing, Payton's a sports fanatic, diving into the NBA, NFL, and college football. Yet, his true delight? Building client connections. Payton flourishes in meeting new faces and forming relationships that transcend business boundaries. He prides himself on his trustworthiness and is always ready with references to support the quality of his work.